Samsung holds sales and recalls the Galaxy Note 7 due to battery exploding issue

It’s not a great start for the Galaxy Note 7 Following reports of some Samsung Galaxy Note 7 units exploding during charging. Today Samsung has officially released a statement regarding this matter.

In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

According to a Reuters report, the delay in Galaxy Note7’s shipments due to the battery fiasco has “knocked $7 billion off” Samsung’s market value. This could be a big drop in sales for Samsung because the new iPhones are coming next week.

Best thing is to wait a bit more until the Note 7 issues have been resolved. Stay tuned to www.video.androdollar.com for my review coming soon. You can checkout my Hands on Video of the Galaxy Note 7 in Sri Lanka here.

Source – Samsung